Refund policy

Carrier approves nothing

If a carrier approves none of the items in a ClaimGap supplement, email us within 60 days of export with the carrier's response and we will return the claim credit to your account, or refund the $79 if you paid per claim.

Per-claim purchases

You are charged only when you export a packet, so there is nothing to refund for a claim you never exported. Purchased credits never expire.

Subscriptions

You can cancel any time from Billing; your plan stays active until the end of the current month and is not charged again. We do not refund partial months. If you were charged for a renewal you did not intend, email us within 7 days and we will refund it if no plan claims were used that month.

Billing errors

If you were charged twice or charged in error, we refund it in full.

How to ask

Email phisarys911@gmail.com from your account email. Refunds go back to the original card and usually arrive in 5 to 10 business days.